ERMIS: e-Request Management & Intelligence System
The Request Management Platform for Hotels by Travel2Fit transforms how hospitality businesses manage direct booking inquiries. Whether you’re a leisure resort, boutique hotel, villa manager, or FIT travel service provider, our solution eliminates the chaos of email threads and disconnected spreadsheets. From the first guest inquiry to a confirmed booking, Travel2Fit ensures a fast, professional, and commission-free response process.
Many hotels receive more guest requests than they can handle efficiently. Relying on manual tools like email and spreadsheets makes it hard to stay organized. This often leads to slower responses, missed opportunities, and lost revenue.
In today’s fast-paced travel market, guests expect quick, tailored responses. Unfortunately, outdated workflows simply can’t keep up with these expectations.
Our hotel request management platform empowers you to centralize, automate, and personalize every offline inquiry. Say goodbye to time-consuming tasks and hello to seamless handling of RFPs and RFQs.
- Increase direct sales — with zero commission fees
Centralized dashboard for all guest inquiries (email, phone, chat, web)
Send interactive eProposals & eQuotes that convert
- Eliminate manual follow-ups
Integration-ready with Property Management Systems (PMS), Internet Booking Engines (IBE), Channel Managers (CM), and chatbots
Built for teams of all sizes
Direct bookings give you full access to guest data. Use it to personalize communication and build relationships before, during, and after the stay. Travel2Fit helps you send beautiful proposals tailored to guest preferences — boosting conversions and guest loyalty.
Suggest relevant spa packages, excursions, or dining options directly within your proposals. By embedding curated add-ons into the booking process, you can boost average order value and delight guests with thoughtful extras.
Our dashboard transforms offline booking data into actionable insights. Monitor booking patterns, guest behavior, and revenue trends. Use these insights to improve marketing, upsell opportunities, and staffing decisions.
Manage leads, room availability, and service details in one place. Automate repetitive tasks to reduce administrative burden. This allows your staff to focus on delivering top-tier service instead of chasing emails.
Every proposal becomes a dynamic mini-website, viewable on mobile or desktop. You can include hotel options, transport, activities, and add-ons—turning each quote into an opportunity for upselling.
Travel2Fit integrates with your PMS, channel manager, IBE, or chatbot. You don’t need to replace your tools. Just add our platform and start benefiting from smarter request handling.
Create and send professional newsletters to keep leads engaged. Track clicks and use engagement data to follow up with personalized proposals.
Add a branded inquiry form to your website to capture and automate new lead submissions. Fully customizable, it integrates directly with your Travel2Fit workspace.
- Capture Requests from Any Direct Channel
Receive guest inquiries via phone, email, web forms, or live chat. Everything funnels into one CRM-style dashboard. - Plan Offers Using Rich Content Templates
Personalize each proposal with branded content, pricing, and extras like services or transfers. - Send Interactive Proposals and Quotes
Share your offers via email, WhatsApp, Viber, or any messaging app—ensuring they’re seen and acted upon. - Track Responses in Real Time
Know when a guest opens, clicks, or replies. Follow up at the perfect time to close the booking.
Partnering with Travel2Fit has been a time savior for our reservations team! The interface is incredibly user-friendly! Highly recommended for any kind of hotel looking to expand their reach and streamline their booking process!
Book a personalized demo and discover how our tools can work for your business.